Phone

General Customer Service:
Tel: 011-550-1111
Fax: 011-553-9042

7:00 am – 6 pm, GMT+3, Monday through Friday For questions on your account, please contact the branch

Branch Hours

Monday to Friday:8am to 7pm
Saturdays 8am to 5pm.

Internet Banking Customer Service:
To reset your password or problems viewing your account online, Bill Pay, or Internet Banking questions
7:00 am – 6 pm, GMT+3, Monday through Friday

Lost or Stolen ATM Check Card:
If you need further assistance contact the branch.

Email

Email Customer Service
To contact us by email, please use This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Information Requests
Email Your Request

Investor Relations
Email Investor Relations

Fraudulent E-mail Concerns: Zemen Bank does not request personal information via e-mail or pop-up windows. If you receive a suspicious e-mail claiming to be from Zemen Bank, or if you have inadvertently given out your personal information, please contact the branch. For more information on e-mail fraud please click here.

Mail

Zemen Bank
Josif Tito Avenue
P O Box 1212
Kirkos Subcity
Addis Ababa, Ethiopia